NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory. Setting up authentication for administrator accounts Resetting a forgotten Symantec Endpoint Protection Manager password NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point.
in this guide i am going to walk you through resetting the admin password. For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed.
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