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Please see your printer support page for more details. * Reverting your printer firmware may affect other functionality. If you are unable to successfully revert your firmware using the steps above, simply contact us and we can help you return the items to exchange them for the new version cartridges which will work with your updated printer. What if I’m not able to perform the above steps? Here’s a 30 second video that shows you how to do this: Turn off your update setting so you don’t get affected again in the future. How can I prevent this issue from happening again? The HP OfficeJet Pro 9015e all-in-one printer was designed as a one-stop productivity. Note: If you get a “failure” message, please restart your computer and printer, then try again. Print Speed (Tested): 13.4 ppm (black), 9.1 ppm (color) Size: 17.3 x 13.5 x 10.9 inches. If you have a Mac or are unable to perform the steps from a Windows computer, please contact us to set up an exchange for the cartridges. Note: You must do this on a Windows computer as the files are not compatible with Mac. Once complete, your cartridges will work again. If however your printer cannot put cyan ink to paper they can produce a very unnatural shade of pink in its place. Select the checkbox next to the printer and click “Update”. Printers don’t use blue in at all, instead they combine magenta and cyan to give a deeper blue and add yellow and black if necessary. Please download the correct version for your printer below: To resolve this “cartridge problem” message, you should revert the firmware back to the correct version. Cartridge problem : One or more of the cartridges may be missing or damagedĬartridge problem : Remove and reinstall the indicated cartridges